Store Policy

Return/Refund Policy

EuroBikeParts, LLC will accept returns for a refund, within 30 days of the purchase, as long as the goods are returned in unused and unopened condition and reach us within 10 days of return notice. Shipping fees are non-refundable. Returns are subject to a 10% restocking fee unless we agree to a reduction of that fee prior to the return.

Cancellations refunds are subject to 3% cancellation fee for orders that have been charged, but not yet shipped. These fees cover credit card/PayPal fees.

Exchanges are handled without restocking fee.

You must contact us at info@eurobikeparts.com for the correct returns procedure and a return address.

Incorrect Items

If you have received an incorrect item it may be returned for exchange or refund. In an instance where an incorrect item has been received EuroBikeParts, LLC will pay for the return shipping. You must contact us at info@eurobikeparts.com for the correct returns procedure and a return address

Price Protection

All prices are final. Unfortunately we do not adjust prices if an item goes on sale in the future. We regularly work with our suppliers and pass all discounts to our customers immediately which is why our prices may vary.

Packaging

We frequently receive our parts in bulk packaging and may ship without retail boxes, but rest assured, all items are brand new and carefully packed. While some products are pictured with retail boxes, we reserve the right to ship without boxes to offer competitive prices and save on shipping fees. All products are new, not refurbished, and have never been installed unless otherwise described.

Shipping

We will do our best to ship within 48 hours of payment being posted. Please contact us for expedited shiping methods.

Signature may be required for higher value shipments.

Free Shipping within the USA (except Alaska, Hawaii and Puerto Rico)

Orders $49 and up ----> Standad Free Shipping
We reserve the right to choose lowest cost carrier. However, larger shipments are sent using UPS Ground and smaller using Priority mail.
(Alaska, Hawaii and Puerto Rico - All shipments are sent using Priority Mail)

Orders up to $49 ----> $8 Shipping
We reserve the right to choose lowest cost carrier.

International Shipping Charges

Please Contact us for shipping rates on smaller packages.

International orders are shipped using USPS Global Express or Priority Mail. It takes 4-10 days for delivery.

*** Import duties, taxes and charges are not included in the item price or shipping charges.

*** These charges are the buyer's responsibility.

Warranty

We do our best to work with our customer on most warranty issues. We offer replacement warranty for items DOA and 30 day warranty backed by EuroBikeParts, LLC for products sold by us. For warranties past 30 days, please check manufacturer policies prior to purchase.

Price Match Policy

We do our best at price matching our competition. Please email us a link to a USA based shop and we will beat their price provided it is a current model item.
Check to make sure that our competitor also provides free shipping as that will affect your final price.

Order Tracking

Domestic - Tracking is provided for all USA shipments.

International - Tracking is provided for orders shipped using USPS Global Express Mail and Priority Mail

Shopping Our Store

On each page of this website you should see a products navigation box towards the left of the screen. Click on each category in the products navigation to bring up subcategories for that section. You can then click on each one of the subcategories to view products from that section. Usually there are 12 products displayed per page in each of the sections if the section contains that many products. To view more products in each section, click the numbers to the bottom of the page to bring up the next 12 items in that particular section.

Ordering An Item

When you have found an item that you would like to purchase, click the buy it now button located under that particular product. This will add the product to your cart and. You can then shop for more items, or you can click the checkout button to enter your customer information and payment details. To purchase more than one of the same item, click the checkout box and you should be able to adjust the item totals easily on the cart page.

What if an item is out of stock?

In the event of any item being out of stock, we will advise you on the revised delivery date and you may decide whether or not to continue with your purchase.

How do I know when you've received my order?

As soon as we receive your order you will be notified by email. Please ensure that you enter your email address in the specified field at the time of your order. If we have any queries regarding your order we will contact you via email.

Checking Out

When you reach the checkout page you will be asked to enter your customer details.

- If paying via credit card, make sure you select paypal and you will be directed to a secure checkout page.

- If paying via money order please enter you billing details and someone will contact you shortly with payment instructions

Wish List / Gift Registry

- My Wish List is your own personal list that you can add items to for purchasing at a later date. It's not a public list and can only be viewed once you are logged into the store. You can move items between lists, move them to cart or delete them.

- Wish List is accessible Here

- Gift Registry is accessable from My Account page where you can view and manage your lists. It allows for the creation of lists which can be sent to friends and family for occasions such as birthdays, weddings etc. so they can purchase the items which the list owner has requested.

Tech Support

All EuroBikeParts customers may mail us technical questions. We will research your problem and get back to you as fast as possible

Questions?

If you have any questions or difficulties ordering from eurobikeparts.com, please e-mail info@eurobikeparts.com and someone will assist you shortly.

Frequently Asked Questions

Where can I get more information on the products you sell?

Please visit manufacturers web site for detailed technical information.

Tax for Illinois customers.

If you live in IL you need to pay IL sales tax.

Can I pay via credit card?

Yes. You can use PayPal or Credit Card to pay during checkout (you do not have to register with paypal).

Visit www.paypal.com

Do you accept money orders?

Yes. Payment instructions will be sent upon purchase.

Do you accept personal checks?

No. Only Money Order payments are accepted.

Do you match prices from other websites?

Yes. We will usually match prices from other, USA based, comparable websites for the same product. You must email us a link to the site with the lower price and your contact information. We will then contact you for the rest of the details in your order.

Privacy Policy

1. Disclosure to Third Parties: We will not disclose any personal information to any third party source at any time. All personal information is kept secure and never shared or sold to any third party.

2. Acquisition of Information: We do not acquire any more information about consumers than is required by law or otherwise necessary to provide a high level of customer service.

3. Our Employees and Privacy: We train all our employees about the importance of privacy and give access to information about consumers only to those employees who require it to perform their jobs.

4. Security Measures: We make access to privacy sensitive information subject to rigorous procedural controls, consistent with legal requirements and the demands of customer service. We use the highest levels of encryption available for all credit card transactions.

5. Transaction Server: We use external transaction and processing servers to ensure maximum credit card and personal information security.